To the general public
The Department of Environment, Forestry and Fisheries strives to provide citizens of our country with the best possible service and in doing so,
- We pledge ourselves to protect your right:
- To be treated with dignity, respect and courtesy at all times
- To have access to our services within reasonable time
- Not to be discriminated against on any grounds
- To receive information requested, if possible
- To be advised on how, and to whom complaints should be addressed
- To be informed annually on how the department is performing
- Our work is to:
- Create conditions for sustainable growth and development
- Promote the sustainable development and conservation of our natural resources
- Protecting and improving the quality and safety of the environment
- Provide robust environmental management authorizations
- Regulatory systems and services for marine, coastal and terrestrial resources
- Prevent and reduce pollution and waste
- Improve air and atmospheric quality
- Support of the Expanded Public Works Programme through the Social Responsibility Programme
- Services available
- Share call to assist the public with environment queries, call: 086 111 2468
- Hotline for tip-offs anonymous on workplace dishonesty and violation of these commitments call: 0800 701 701
- Hotline for tip-offs on contraventions of environmental legislation, call: 0800 205 005
- Should you wish to lodge a complaint
Complaints can be in writing, telephonic or via e-mail. We will promptly address all complaints within a reasonable timeframe.
Contact details:
Centre number: 086 111 2468
Fax: +27 12 359 3609
Email:callcentre@dffe.gov.za